Face ID Not Working Move iPhone Lower: If you’re encountering difficulties unlocking your iPhone with Face ID and constantly being prompted to move your device lower, it’s crucial to understand the underlying reasons for this issue. While adjusting the iPhone’s position to align with Face ID requirements is usually sufficient, persistent alerts may indicate other factors at play.

The TrueDepth Camera Is Obstructed

One common cause of Face ID malfunction is a blocked TrueDepth camera due to dust and dirt. When the camera’s sensors are obstructed, the Face ID system struggles to accurately recognize your face, resulting in the “Move iPhone lower” instruction.

System Bugs and Glitches

Another possible cause of Face ID not working as expected is system-related issues. Glitches and bugs within the iOS can lead to the continuous request to move your iPhone lower, even when you’ve followed the instructions precisely.

Also Read: How to restart your iPhone 14 pro which is not turning on?

Part 2: How to Resolve Face ID Not Working “Move iPhone Lower”

To address the Face ID issue and regain seamless access to your iPhone, you can follow the steps below:

2.1 Clean the TrueDepth Camera

Begin by complying with the “Move iPhone lower” request until your entire face is exposed to the camera.
If Face ID continues to prompt you to move lower, it’s advisable to inspect your iPhone’s camera.
Remove any protective case or screen protector from your device.
Gently wipe the camera sensors with a clean cloth, ensuring there is no dust or dirt obstructing them.
Finally, attempt to unlock your iPhone using Face ID to check if the problem is resolved.

2.2 Reset Face ID

In situations where your iPhone fails to unlock despite moving the device lower, it’s time to reset your Face ID settings. Additionally, variations in appearance due to costumes or makeup can impact Face ID’s detection capabilities. Here’s how to proceed:

  • When prompted to move your iPhone lower, enter your passcode to unlock the device.
  • Go to the “Settings” app and scroll down to find the “Face ID & Passcode” option. Enter your screen passcode if required.
  • Tap on “Reset Face ID” to initiate the process of setting up a new face.
  • To account for alternative appearances, tap on “Set Up an Alternative Appearance” and follow the instructions to capture your face from a different angle.
  • Lock your iPhone and attempt to unlock it using Face ID to determine if the issue persists.

2.3 Restart Your iPhone

Restarting your iPhone is a simple yet effective method for resolving various system glitches. If your Face ID suddenly stops working and prompts you to move the device lower, follow these steps:

For iPhone X to iPhone 14 series with Face ID, press and hold the Side button along with either Volume button.
Slide the power-off slider that appears on the screen to turn off your iPhone.
Once your device is completely powered off, press and hold the Side button again until the Apple logo appears, indicating that the device is restarting.
After the restart, attempt to use Face ID and check if the problem persists.

Also Read: Things to do how to restart iPhone 12 which is not turning on

2.4 Update iOS System

Outdated iOS software can introduce bugs that affect the functionality of Face ID. If you’re facing the “Move iPhone lower” issue, it’s recommended to update your iPhone’s operating system. Follow these steps:

  • Open the “Settings” app on your iPhone.
  • Scroll down and select the “General” option.
  • Locate and tap on “Software Update.”
  • If an update is available, click on “Download and Install” to proceed with the installation.
  • After the update is completed, your iPhone will restart with the latest iOS system.

2.5 Reset All Settings

Resetting all settings on your iPhone can often resolve issues with Face ID. However, please note that this process will also remove any custom settings you’ve configured, including Face ID itself. Here’s what you need to do:

  • Launch the “Settings” app on your iPhone.
  • Scroll down and select the “General” option.
  • Tap on “Transfer or Reset iPhone.”
  • From the available options, choose “Reset All Settings.”
  • Confirm your selection and proceed with the reset.
  • Once the reset is complete, set up Face ID again and test if the issue is resolved.

2.6 Erase All Content and Settings

If the aforementioned methods fail to rectify the Face ID issue, performing a factory reset can help. Keep in mind that this action will erase all data on your iPhone, so it’s essential to back up your information beforehand. Follow these steps:

  • Access the “Settings” app on your iPhone.
  • Scroll down and select the “General” option.
  • Tap on “Transfer or Reset iPhone.”
  • Choose the “Erase All Content and Settings” option.
  • Confirm your decision and proceed with the erase process.
  • After the reset is complete, your iPhone will be turned on, and you can restore your information from the backup.

Extra Tip: Unlocking iPhone with Unworkable Face ID

If you solely relied on Face ID to unlock your iPhone and now find yourself unable to access it due to Face ID malfunctions, there is a solution. Joyoshare iPasscode Unlocker offers a convenient method to bypass various screen locks, including digit passcodes, Face ID, and Touch ID. Even if you lack technical expertise, you can unlock a locked iPhone with ease. This software is compatible with all models of iPhone, iPad, and iPod, ensuring a secure unlocking process. Furthermore, Joyoshare iPasscode Unlocker can assist with removing Apple ID, disabling Screen Time, and bypassing device management.

Follow these steps to unlock your iPhone using Joyoshare iPasscode Unlocker:

  • Install and launch Joyoshare iPasscode Unlocker on your computer.
  • Select the “Unlock iOS Screen” feature after connecting your iPhone to the computer.
  • Follow the on-screen instructions to put your iPhone into DFU mode or recovery mode. If you encounter difficulties entering DFU mode, you can find alternative methods by clicking the provided link.
  • Once your iPhone is in DFU or recovery mode, the program will display your device information.
  • Click on the “Download” button to acquire and verify the necessary firmware package.
  • After the download and verification process, click on the “Unlock” button to initiate the firmware extraction and Face ID removal.
  • Once the process is complete, your iPhone will restart, and you can unlock it without a passcode or Face ID.
  • Finally, set up Face ID again to confirm if the “Move iPhone lower” issue is resolved.

Final Words

By following the methods outlined in this article, you can troubleshoot and resolve the Face ID not working “Move iPhone lower” issue. Remember that these solutions involve common techniques such as restarting your device, resetting settings, or performing a factory reset. However, it’s crucial to ensure that the camera sensors are unobstructed for optimal Face ID functionality. You can also connect with AppleCare for instant support!